3333v Privacy Policy

The following defined terms are used throughout this Privacy Policy. Where a term is also defined in the 3333v Terms & Conditions, the meaning given here is consistent with that document.

3333v acts as the Data Controller in respect of all Personal Data collected through the Platform. 3333v is an internationally licensed online gaming and sportsbook operator serving Users primarily based in Indonesia. Our Platform is accessible at https://3333v.club.

For all privacy-related enquiries, data subject access requests, and concerns regarding this Privacy Policy, you may contact our Data Protection Officer (DPO) using the contact details provided in Clause 16 of this Policy. All correspondence is handled in English; however, our support team includes Indonesian-speaking agents if you prefer to communicate in Bahasa Indonesia.

3333v collects the following categories of Personal Data, depending on how you interact with the Platform:

3.1 Registration & Identity Data

• Full legal name as it appears on your government-issued identity document.
• Date of birth (used to verify that you meet the 21+ age requirement).
• Email address and/or mobile phone number used to create your account.
• Username and encrypted password (passwords are stored as hashed values — never in plain text).
• Nationality and country of residence.

3.2 Identity Verification (KYC) Data

• Scanned or photographed copies of government-issued identity documents: Indonesian KTP (Kartu Tanda Penduduk), valid Indonesian passport, or SIM (Surat Izin Mengemudi).
• Selfie or live facial image, where required by our KYC provider for liveness verification.
• Bank account details or e-wallet account identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja) submitted for withdrawal verification purposes.
• Source-of-funds documentation, where requested by our compliance team.

3.3 Financial & Transactional Data

• Deposit and withdrawal amounts, dates, methods, and reference numbers.
• Bank account details for local bank transfers (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP).
• Betting history: markets selected, stake amounts, odds accepted, settlement outcomes, and net win/loss position.
• Bonus and promotional credit history, including wagering requirement progress.

3.4 Technical & Device Data

• IP address and approximate geolocation derived from IP.
• Device type, operating system, browser type and version.
• Unique device identifiers (where applicable, for fraud prevention purposes).
• Session timestamps, page navigation paths, and feature interaction logs.

3.5 Communications Data

• Content of live chat sessions and support ticket correspondence with our customer service team.
• Email correspondence sent to or received from 3333v support addresses.
• Survey responses and feedback submitted voluntarily through the Platform.

3.6 Responsible Gaming Data

• Deposit limit settings, session time configurations, cooling-off requests, and self-exclusion status.
• Responsible gaming risk flags generated by our automated monitoring systems, used to identify patterns indicative of problem gambling behaviour.

3333v collects Personal Data through the following means:

• Direct Submission: Data you provide when registering an account, completing KYC verification, making a deposit or withdrawal request, contacting customer support, or responding to a survey.
• Automated Collection: Technical and device data collected automatically as you navigate the Platform, via server logs, session tracking technologies, and cookies (see Clause 10).
• Third-Party Verification Services: Where you submit KYC documents, our licensed KYC partner may return enriched identity verification data to us (e.g., document authenticity status, facial match confidence score) as part of the verification workflow.
• Payment Processors: Transaction confirmation data returned by our local payment partners (e.g., bank transfer confirmation references from BCA, BRI, BNI, Mandiri) that we use to reconcile deposits and withdrawals with your account.
• Fraud Prevention Systems: Device fingerprinting and behavioural analytics data processed by our fraud-detection infrastructure to identify suspicious account activity.

3333v processes your Personal Data on one or more of the following legal bases, depending on the specific processing activity:

3333v uses your Personal Data for the following specific purposes:

• Account Management: To create, maintain, and secure your 3333v account, including authenticating your identity on each login and processing account-related requests such as password resets.
• Service Delivery: To process your bets across our sportsbook (including mix parlay and live in-play markets), casino, live dealer tables, and slots products; to settle winnings; and to maintain an accurate record of your betting history.
• Payment Processing: To process deposits via local Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP) and e-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja), and to execute withdrawal requests to your verified account.
• KYC Compliance: To verify your identity and age (21+) in accordance with our licensing obligations, and to fulfil source-of-funds checks where required by our compliance programme.
• Fraud & Security: To detect and prevent fraudulent account activity, unauthorised access, bonus abuse, money laundering, and other prohibited conduct as defined in our Terms & Conditions.
• Responsible Gaming: To monitor your account activity for indicators of problem gambling behaviour; to administer deposit limits, session reminders, cooling-off periods, and self-exclusion tools; and to fulfil our duty-of-care obligations under our gaming licence.
• Customer Support: To respond to your enquiries, resolve disputes, and provide technical assistance via live chat, email, or other communication channels.
• Legal Compliance: To retain records as required by our international licensing authority and any other applicable regulatory requirements; to respond to lawful requests from competent authorities.
• Platform Improvement: To analyse aggregated and anonymised usage data in order to improve the performance, stability, and user experience of the 3333v Platform.
• Marketing Communications: Where you have provided explicit consent, to send you information about 3333v promotions, bonuses, and seasonal offers relevant to the Indonesian market (e.g., Idul Fitri reload bonuses, Ramadhan specials). You may withdraw this consent at any time via your account settings.

3333v does not sell your Personal Data. We share Personal Data only in the limited circumstances described below, and only to the extent necessary for each specific purpose:

• KYC & Identity Verification Partners: Your identity documents and related data are shared with our licensed third-party KYC provider solely for the purpose of verifying your identity. These partners are bound by strict data processing agreements and may not use your data for any purpose other than the verification service.
• Payment Processors: Transaction data (deposit and withdrawal details) is shared with the relevant payment processing partners — including local bank transfer networks and e-wallet providers such as OVO, DANA, GoPay, ShopeePay, and LinkAja — to the extent necessary to process your financial transactions.
• Fraud Prevention & Security Vendors: Device and behavioural data may be shared with specialised fraud detection and cybersecurity providers that operate as Data Processors under binding contractual terms.
• Customer Support Platform: Support ticket content and live chat logs may be accessible to our third-party customer support platform provider, who processes this data solely to facilitate support delivery on our behalf.
• Regulatory & Licensing Authorities: We may disclose Personal Data to our international licensing authority or other regulatory bodies where required to demonstrate compliance with our licence conditions.
• Law Enforcement & Legal Proceedings: We may disclose Personal Data in response to a lawful request from a competent authority (e.g., a court order or formal law enforcement request), to protect the rights, property, or safety of 3333v or its Users, or to comply with applicable legal obligations.
• Corporate Transactions: In the event of a merger, acquisition, or sale of substantially all of 3333v's assets, your Personal Data may be transferred to the successor entity, provided that the successor agrees to be bound by terms equivalent to this Privacy Policy.

As an internationally operated platform, 3333v may transfer your Personal Data to servers and service providers located outside of Indonesia. These transfers are necessary to deliver our services reliably and securely to Users across the country, including in major cities such as Jakarta, Surabaya, Bandung, Medan, Bali, and Yogyakarta.

Where Personal Data is transferred outside of Indonesia, 3333v implements appropriate safeguards to ensure your data receives a level of protection consistent with this Privacy Policy, including:

• Binding contractual clauses with recipient Data Processors that impose equivalent data protection obligations.
• Transfer only to jurisdictions or organisations that maintain adequate technical and organisational security measures.
• Where required, reliance on the data transfer framework applicable under our international operating licence.

3333v retains Personal Data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by our legal and licensing obligations. The following retention schedules apply as a general guide:

After the applicable retention period expires, Personal Data is securely deleted or irreversibly anonymised. Anonymised, aggregated data (which cannot be used to identify any individual) may be retained indefinitely for statistical and analytical purposes.

The 3333v Platform uses cookies and similar tracking technologies to operate correctly, to remember your preferences, and to analyse how the Platform is used. The following categories of cookies are in use:

• Strictly Necessary Cookies: Essential for the Platform to function. These include session authentication cookies that keep you logged in and security cookies that protect against cross-site request forgery (CSRF). These cannot be disabled without preventing the Platform from working.
• Functional Cookies: Used to remember your preferences, such as your preferred deposit method, notification settings, and responsible gaming configurations, so that these do not need to be re-entered on each visit.
• Analytics Cookies: Used to collect aggregated information about how Users navigate the Platform — for example, which game categories are most visited, and where Users encounter errors. This data is used solely to improve Platform performance.
• Security & Fraud Prevention Cookies: Used alongside device fingerprinting technologies to identify suspicious account access patterns and to prevent bot activity on the Platform.

3333v does not deploy third-party advertising cookies or social media tracking pixels on the Platform. You may manage cookie preferences through your browser settings, although disabling strictly necessary cookies will impair Platform functionality.

You hold the following rights in respect of the Personal Data that 3333v holds about you. To exercise any of these rights, please submit a request via in-account live chat or email our support team (see Clause 16). We will respond within 30 days of receiving a valid request.

• Right of Access: You may request a copy of all Personal Data that 3333v holds about you, together with information about how it is processed and the legal basis for processing.
• Right to Rectification: If any Personal Data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For account name or date-of-birth corrections, KYC re-verification may be required.
• Right to Erasure ("Right to be Forgotten"): You may request the deletion of your Personal Data where it is no longer necessary for the purpose it was collected, or where you withdraw consent and no other legal basis applies. Note that we are required to retain certain data for a minimum period under our licensing obligations (see Clause 9); erasure requests cannot override mandatory legal retention periods.
• Right to Restriction of Processing: You may request that we restrict the processing of your Personal Data — for example, while you contest the accuracy of data we hold, or while a complaint is being investigated.
• Right to Data Portability: You may request a structured, machine-readable copy of Personal Data that you provided to us directly and that we process on the basis of your consent or a contract.
• Right to Object: You have the right to object to processing based on legitimate interests, including profiling. You also have an absolute right to object to processing for direct marketing purposes at any time.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time via your account settings or by contacting support. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

The 3333v Platform is strictly intended for adults aged 21 and above. We do not knowingly collect Personal Data from individuals under the age of 21. Age verification is a mandatory step of the account registration and KYC process on the Platform.

If 3333v becomes aware that Personal Data has been collected from a person under 21 years of age — whether through a registration error or any other means — the relevant account will be immediately suspended, all associated Personal Data will be securely deleted, and any funds will be returned to the original deposit source. If you believe that a minor has registered on 3333v, please contact us immediately via the details in Clause 16.

Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gambling platforms. For further guidance, please visit our Responsible Gaming page.

3333v employs a comprehensive set of technical and organisational security measures to protect your Personal Data against unauthorised access, disclosure, alteration, and destruction. These measures include, but are not limited to:

• TLS/SSL Encryption: All data in transit between your device and 3333v servers is encrypted using industry-standard Transport Layer Security (TLS). The Platform enforces HTTPS on all pages.
• Password Hashing: Account passwords are stored exclusively as salted cryptographic hashes. 3333v staff cannot access your password in plain text, and 3333v will never ask you to provide your password via any communication channel.
• Access Controls: Internal access to Personal Data is restricted on a strict need-to-know basis. Staff with access to sensitive data undergo background screening and are bound by confidentiality obligations.
• Intrusion Detection: Our infrastructure is protected by automated intrusion detection and prevention systems that monitor for anomalous access patterns around the clock.
• Data Breach Response: 3333v maintains a documented data breach response procedure. In the event of a breach that poses a material risk to affected Users, we will notify affected individuals without undue delay through the contact details registered to their accounts.
• Regular Security Audits: Our Platform undergoes periodic security assessments and penetration testing conducted by qualified independent security professionals.

While 3333v takes all reasonable steps to protect your data, no transmission over the internet or electronic storage system is completely secure. You also have a responsibility to keep your account credentials confidential and to use a strong, unique password for your 3333v account.

The 3333v Platform does not contain links to third-party websites beyond what is necessary to operate the service. However, in the event that any such links appear — for example, in promotional content or within game interfaces supplied by third-party studios such as Pragmatic Play, Evolution Gaming, Microgaming, Spribe, NetEnt, or Pocket Games Soft — please note that 3333v is not responsible for the privacy practices of those third-party platforms.

When you interact with a third-party game provider's interface embedded within 3333v, that provider may collect technical data in accordance with their own privacy policy. We encourage you to review the privacy policies of any third-party services you interact with. 3333v's Privacy Policy applies solely to data collected directly by the 3333v Platform.

3333v reserves the right to update or amend this Privacy Policy at any time. Where amendments are material — meaning they meaningfully affect how we collect, use, or share your Personal Data, or they change your rights — we will notify you at least 7 days in advance via the email address registered to your account and/or a prominent on-screen notice displayed upon your next login to the Platform.

For minor amendments (such as typographical corrections, clarifications that do not change the substance of the Policy, or updates required to reflect changes in applicable law), we may update this Policy with immediate effect without prior notice. The "Last Updated" date displayed at the top of this page reflects the most recent revision.

Your continued use of the 3333v Platform following the effective date of any amended Privacy Policy constitutes your acknowledgement of the updated terms. If you do not accept the revised Policy, you must cease using the Platform and may request account closure by contacting our support team.

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your Personal Data by 3333v, please contact us through one of the following channels:

• Live Chat: Available 24/7 directly within your 3333v account after logging in at 3333v Login. This is the fastest channel for data subject requests.
• Email: support at 3333v.club (plain text — not a clickable link). Please include "Privacy Request" in your subject line. We aim to acknowledge all privacy-related emails within 24 hours on business days (WIB, UTC+7).
• Support Hours: Our customer support team operates 24 hours a day, 7 days a week, including all Indonesian public holidays. Native Indonesian-speaking agents are available at all hours.